Mercure Melbourne Southbank - Frequently Asked Questions

Welcome to the Mercure Melbourne Southbank FAQ page, your guide to everything you need to know when planning your stay at our Melbourne Southbank hotel. Whether you’re visiting for leisure, business, or an event, we’ve compiled detailed answers to help make your experience seamless

GENERAL INFORMATION

What time is check-in and check-out?
Check-in at Mercure Melbourne Southbank is from 2:00pm, with check-out by 11:00am. For a smoother arrival, guests can skip the queue and use our new express self check-in kiosks, located in the lobby.

Can I request an early check-in or late check-out?
Yes. Early check-in and late check-out are available upon request and subject to availability. To guarantee early check-in, you can pre-purchase this option via the shopping cart when making your booking online or by contacting the hotel directly to check availability. Ideal for guests arriving early or catching a late flight from Melbourne Airport.

Does the hotel offer luggage storage?
Yes, complimentary luggage storage is available if you arrive before your room is ready, allowing you to explore nearby Southbank attractions, such as the Yarra River or Arts Precinct, stress-free.

Is reception available 24/7?
Yes, our front desk is staffed 24 hours a day, offering round-the-clock assistance to all guests.

ROOMS & ACCOMMODATION

Do rooms include kitchen facilities?
Yes. All rooms at Mercure Melbourne Southbank feature a kitchenette with a sink, cutlery, crockery, and a microwave, making our Southbank hotel ideal for longer stays and those who prefer added convenience.

Can I request extra beds or baby cots?
Yes. Baby cots are provided free of charge and can be added upon request. Extra beds or rooms with fold-out sofas are also available for an additional charge. A great option for families or groups looking for flexible Melbourne Southbank accommodation.

Does the hotel have any accessible rooms?
Yes. Mercure Melbourne Southbank offers accessible rooms designed for comfort and mobility, with modified bathrooms and accessible entryways.

Are interconnecting rooms available?
Yes. Interconnecting rooms are available on request and are ideal for family holidays or group travel to Southbank Melbourne.

HOTEL FACILITIES & AMENITIES

Does the hotel have free Wi-Fi?
Yes. Guests who are members of ALL – Accor Live Limitless enjoy complimentary high-speed Wi-Fi for the duration of their stay. Signing up is free and can be done prior to or during your visit.

Is there a gym or fitness centre?
No. While Mercure Southbank does not have an on-site gym, guests are just a short walk from local fitness centres and Southbank walking trails.

Do you have an on-site restaurant and bar?
Yes. Enjoy modern Australian cuisine at Distrikt Restaurant & Bar, our stylish on-site venue. Whether you’re looking for a Melbourne Southbank restaurant for breakfast, lunch, dinner or drinks, Distrikt is open daily for guests and visitors.

Does the hotel offer business or meeting facilities?
Yes. Mercure Melbourne Southbank offers two small meeting rooms ideal for private meetings, workshops or intimate events. Both rooms feature natural light and are supported by our on-site events team.

Is Mercure Melbourne Southbank family-friendly?
Absolutely. Our family-friendly Melbourne hotel offers interconnecting rooms, fold-out sofa beds, free baby cots and in-room kitchenettes, making it a great option for families visiting Melbourne. Plus, we’re close to SEA LIFE Aquarium, Federation Square and Melbourne Zoo.

DINING & ROOM SERVICE

What are the restaurant’s opening hours?
Distrikt Melbourne at Mercure Melbourne Southbank is open daily for breakfast and dinner, offering relaxed Southbank dining close to the CBD.

Monday to Friday: From 6.30am
Weekends: From 7.00am
Kitchen closes at 9.00pm daily

As the sun sets, join us for Happy Hour from 4pm to 6pm every day, with specials on house wine, beer, and rotating cocktails.

Do you offer room service?
Yes. All-day dining is available with a selection of light meals and beverages, plus a limited overnight menu. Browse the all day in room dining menu here or use the QR code in your room.

Does the hotel offer exclusive use bookings for events?
Yes. In addition to our two flexible meeting rooms, exclusive use of Distrikt Restaurant & Bar is available for private functions and events. Minimum spends apply. Contact our sales team for details.

PARKING & TRANSPORT

What’s the best way to get to the hotel?
Mercure Melbourne Southbank is easily accessible by both car and public transport. If you’re arriving by car, the best pick-up and drop-off spot is right outside the hotel entrance on Riverside Quay – ideal for guests navigating to “Melbourne Southbank hotel” by GPS.
For those travelling by train, Flinders Street Station – one of Melbourne’s major transport hubs – is just a short 5-minute walk from the hotel, making it a convenient option for guests arriving from Melbourne airport or other parts of the city.

Does the hotel have on-site parking?
Mercure Melbourne Southbank does not have on-site parking. However, guests can enjoy convenient, secure parking at the nearby Wilsons Eureka Car Park, located just next door to the hotel. Wilsons Eureka Car Park is located at 70 City Road, Southbank, and can be paid directly with the hotel for $30 per vehicle, per day.

When arriving, collect a parking ticket from the boom gate (do not scan your credit card), and present the ticket to front desk when you check in.

Is parking free or paid?
Parking is a paid service. Guests may access discounted rates through the hotel when parking at Eureka Car Park. Simply collect a parking ticket upon entry (do not scan your credit card), and present the ticket to front desk when you check in.

Is long-term parking available?
Yes, long-term parking is available at Eureka Car Park. Guests must contact the hotel directly to confirm availability and rates.

Are there any EV chargers at the hotel?
No. The hotel does not currently offer EV chargers on-site. However, there are currently 2 casual charging bays located at Eureka Car Park for nearby charging options.

What are the transport options to and from the hotel?
Mercure Southbank is easily accessible via tram (including Route 1 and Route 58), and just a 5-minute walk from Flinders Street Station. Ideal for visitors seeking hotels near Southbank Melbourne with convenient public transport.

Do you offer an airport shuttle service?
No, however taxi and rideshare options are readily available. SkyBus airport transfers are also available from Southern Cross Station.

How far is the domestic and international airport?
Melbourne Domestic Airport and Melbourne International Airport, both located in Tullamarine are approximately 35 minutes away by car in off-peak traffic and up to 45 minutes during peak times.

Is public transport easily accessible from the hotel?
Yes. With tram stops nearby and Flinders Street Station within walking distance, guests enjoy easy access to Melbourne CBD and surrounding suburbs.

LOYALTY & SPECIAL OFFERS

Do you offer a hotel loyalty program?
Yes. Guests can earn points and enjoy exclusive benefits by joining ALL – Accor Live Limitless. Click here to learn more and join today.

How do I sign up for ALL – Accor Live Limitless?
You can sign up online here or speak to a team member at reception.

Are there any current promotions or special packages?
Yes – Mercure Melbourne Southbank regularly features a range of seasonal packages and special offers to help you make the most of your Melbourne getaway. From parking-inclusive deals to entertainment and dining packages, there’s always something worth exploring.

Visit our Special Offers page to view the latest deals for Melbourne Southbank accommodation.

Do Accor Plus members get discounts?
Yes. Accor Plus members receive up to 10% off the best available room rates year-round, as well as dining discounts at Distrikt Melbourne. Standard black out dates apply.

MEETINGS & EVENTS

How many meeting and event spaces are available?
Mercure Melbourne Southbank has two meeting rooms available, perfect for private events, conferences or business workshops in Southbank Melbourne.

Do meeting rooms have natural light?
Yes. Both of our meeting rooms are filled with natural light, creating a bright and inviting environment.

Is there a dedicated events coordinator on-site?
Yes. Our experienced events coordinator is available to assist with every detail, ensuring your event runs smoothly from start to finish.

Are private dining spaces available for dinner?
Yes. Private dining and group events can be hosted at Distrikt Melbourne or in our two versatile meeting spaces. Contact our sales team to discuss options and packages.

ADDITIONAL SERVICES

Is the hotel pet-friendly?
No. Pets are not permitted, however, service animals and guide dogs are welcome.

Do you allow smoking in the hotel?
No. Mercure Melbourne Southbank is a 100% non-smoking hotel.

Can I send packages to the hotel before my arrival?
Yes. Guests can send packages in advance. Please ensure your booking name and check-in date are clearly marked on the parcel.

Does the hotel provide laundry or dry-cleaning services?
Yes. Dry-cleaning is available as a paid service. Additionally, we offer coin-operated washers and dryers on-site for guest use.

Still have questions? Contact us directly or visit our homepage to explore more about our Melbourne Southbank accommodation, facilities, and offers.